Safety comes before participation.

Our safeguarding principles

• Respect, dignity and inclusion for every learner
• Guardian-supported participation for children under 13
• No private instructor-to-child communication outside approved channels
• Clear boundaries for home visits, one-to-one support and live sessions
• Prompt escalation when someone may be at risk

Children and young people

Programs involving children should be delivered through a parent, guardian, school or authorized organization. Facilitators must use approved learning spaces, avoid requesting unnecessary personal details and never encourage a child to keep contact secret.

Adults and seniors

Facilitators must not request passwords, verification codes, banking access or control of a learner’s device beyond the agreed training activity. Learners should never be pressured to purchase services or disclose private financial information.

Live and home-based training

Visits and sessions should be scheduled, documented and delivered by approved facilitators. For children, an authorized adult must be present or the session must operate under an institution’s safeguarding process. Concerns are recorded confidentially and shared only with those responsible for response.

Report a concern

If there is immediate danger, contact emergency services. For a MapleAware concern, stop the interaction if safe and email safeguarding@mapleaware.org. Reports will be acknowledged and handled without retaliation.